On Thursday July 9th the East Anglian Daily Times Business Awards 2015 were held at Trinity Park, Ipswich.
Welcoming guests at the start of the evening, EADT editor Terry Hunt said:
“I’m thrilled to say that we are here celebrating a record-breaking business awards, because this year we have received our highest-ever number of entries, passing the 350 mark.
As ever, the judges have been greatly impressed by the quality and diversity of the submissions received. It’s fair to say our judges have faced a very, very tough task – a heartfelt thanks to them for all their hard work.
The entries accurately reflect the vibrant business community which is so valuable, and indeed vital, to the region in which we live and work.
Entrants ranged from small startups to locally-based branches of multinational corporations, and they demonstrated a commitment to, and excellence in, not just the day-to-day tasks involved in running any successful and profitable enterprise but also the broader aspects of business, such as support for local communities and care of the environment.
It is, therefore, as true as ever to say that, for each of the finalists represented here tonight, simply reaching this stage of the awards is a significant achievement in itself. We offer each of you our congratulations, and our admiration.”
In the Customer Care category the judges were looking for businesses that are able to demonstrate a strong customer focused ethos which underlies everything they do.
Entrants needed to show:
- how they go above and beyond customer expectations, ensuring everything that the company does has the customer at its core;
- a clear focus on their customers’ needs, examples of customer-driven initiatives designed to raise service standards and evidence of increased customer satisfaction;
- a strong focus on listening and acting on their customers’ feedback while maintaining high customer satisfaction levels;
- how they dealt with specific customer care issues was required;
- how employees across the organisation are consistently doing their best for customers and seeking to continuously improve their performance.
I am very pleased to announce we won.
Lin Barnes, director and registered manager of Christies Care received the Customer Care award from Jonathan Denby of Abellio Greater Anglia.
The judges said:
“With customers ranging in age from 18 to 106 throughout the country, often services are required to be set up within 48 hours, after say a spell in hospital following a fall, and sometimes there is more time allowing for home assessments and for clients to be met and needs clarified.
Needing care is never going to be a discretionary purchase but Christies try to make every step for clients as manageable as possible.”
Managing Director of Christies Care, Freddy Gathorne-Hardy said:
“While many individuals and departments at Christies Care have won awards, what makes this win extra special is that it recognizes the efforts of the company as a whole.
Congratulations to everyone at Christies Care.”