The life of a Carer Support Co-ordinator, can be a varied, hectic but a very enjoyable one. We are here to get to know the carers personally, so we can give advice, and help make sure they are matched with clients they will like and work well with.
As a Carer Support Co-ordinator, you never know what each day will bring and it is the variety that makes it most exciting. We get to speak to a very wide range of people, some of whom have the most amazing stories.
Live-in carers will call us needing advice, reporting a problem or some just wanting a good chat. We exist to be the carer’s first port-of-call for whatever they may need and can be contacted via phone, email, text or face to face if carers are here at head office.
A major part of our role is to make regular calls to our carers, to find out if they are happy with their client and to check their future availability. Of course, if the carer wants any advice, we will help. We also keep the carers’ information up to date such as legal documents, their preferences and their future plans, to enable the Booking Co-ordinators to match live-in carers to suitable clients.
We receive calls all day and every day from our carers wanting advice or help.
Their questions can range from the relatively trivial – “what are those bright yellow flowers in the fields at summer time?” to the severe – “I just need to ring you to tell you that my client has had a fall, and I am going with her to hospital. I’ve tried to ring her daughter but can’t get hold of her, can you pass on the message as soon as possible please.”
Another part of our role is to meet the new carers who are attending their induction training. This means that we can put a face to the name of the live-in carer we then talk to later on the telephone. We meet the same carers every year, when they come to the head office to do their update training and it is great to see how they have changed (or not) in this time.
We welcome any suggestions from our carers as we are always looking for ways to improve our service. Our carers are the people who are working with their clients, so they are the people who really understand where we are doing well, and where we could do better.
Being a Carer Support Co-ordinator is a very enjoyable job, especially as we get to know carers so well. Being able to help someone who may be missing their family, or who may have a more serious problem brings with it its own rewards. The fact that we never know what the next day will bring makes this job great fun, after all variety is the spice of life!