Opportunities at Christies Care

Christies Care Ltd is a live-in home care agency helping people to live as independently as possible in their own home. We work with clients all over the UK.

Current Job Opportunities

We are not currently hiring for any Head Office positions

Please check back regularly, as we frequently post new jobs.

In the meantime you can email us your C.V. which we’ll keep on file to hr@christiescare.com.

We want to take on a specialist carer recruiter for Christies Care. The recruiter will be based at our office in Saxmundham (though will be expected to travel, from time to time) and will be the first point of contact for our new carers.

The recruiter will receive a basic salary, and then will be paid a commission for every successful carer he or she recruits. The commission is uncapped – the only limit on what the successful recruiter will be able to earn is our ability to find enough clients.

The recruiter has the following key tasks:    

  • To conduct telephone interviews with potential carers – using the opportunity to check suitability and to encourage the good candidates to work for us.
  • To maintain and develop good relationships with existing carers in person and via telephone calls, emails and social media, in order to encourage those carers to recommend us to others.
  • To understand carer networks, to see if there are others in the network who would be suitable carers – at all stages of the carer’s life with us.
  • To identify and analyse trends, to identify likely sources of carers and how we might use them, and report these to the recruitment manager. Plus to plan and implement ways of using these carer sources.

Requirements

The candidate will be an efficient worker and will have:

  • A target driven approach to their work.
  • The hunger and drive to recruit the best possible carers for Christies Care.
  • Excellent communication skills – your conversations and emails to carers will encourage people to come to Christies Care, and as you communicate, you will learn whether carers are honest, trustworthy, respectful and reliable, as well as what makes them apply and come to us, or otherwise.
  • Flexibility – you will need to adapt your approach to different carers to fit their personality and circumstances.  You will need to undertake different tasks depending on demand and you will need to have flexibility over the hours that you undertake your work.
  • A positive, confident and determined approach.
  • Resilience and the ability to cope with, and learn from, rejection.
  • A high degree of self-motivation and ambition.
  • Ability to work autonomously and as part of a team.
  • An understanding of social media and how to use it to communicate effectively.
  • The ability to prioritise in order to meet deadlines and targets which will change to meet the needs of the business.
  • A keen eye for detail, with all work produced accurately, using a robust recruitment procedure.

If interested, please email: freddy.gathorne-hardy@christiescare.com

Deadline for applications/expressions of interest: Friday, 4th August.

We are recruiting a full time Recruitment Manager based at our Saxmundham Head Office.

Christies Care is a specialist live-in care agency. Rated outstanding by the CQC, it is family owned and run and has grown to be one of the largest providers of 24 hour, 7 day a week care in the UK. Staff at Christies Care work out of an award-winning office in Saxmundham, Suffolk, recruiting, training and placing carers throughout the UK. See www.christiescare.com for more information

In order to grow Christies Care needs to recruit excellent carers. Therefore we are recruiting a specialist recruitment manager.

The Recruitment Manager will:

  • Find new markets for recruits, both inside and outside the UK. This is a traditional marketing exercise: identifying the market; meeting key players in the market; evaluating the market and opportunities; deciding on the best approach and implementing this approach.
  • Develop ways to exploit our existing markets more effectively (including online advertising, word of mouth referrals, and our agents).
  • Develop ways of improving team productivity and our current recruitment processes.
  • Manage the recruitment team effectively.
  • Work closely with other teams to improve carer recommendations, and to improve carer retention.

Skills and attributes

Essential

  • Experience at identifying, developing and exploiting a market.
  • Good networking skills.
  • Good project management experience.
  • Ability to collect, collate and interpret data.
  • Ability to prioritise effectively.
  • Ability to communicate effectively and clearly – electronically, face to face, telephone etc. with a wide variety of people with different outlooks, experience and attitudes.
  • Ability to spot problems, and to fix the root cause of problems rather than just symptoms.
  • Confidence:
    • Confident in own decisions.
    • Confident enough to challenge status quo and to challenge other opinions.
    • Confident enough to take a risk.
    • Confident enough to ask for help and to admit mistakes.
  • Negotiating skills – will have to manage many stakeholders.
  • Good judgement – can make decisions that at the time are logical and sensible; knows what risks are worth taking.
  • Flexible, can change ways of working as job changes and as market changes.
  • Client focused – our carers are our most important resource.
  • Willing to travel in UK and abroad.
  • Organised and methodical.
  • A good outward appearance and manner – it is very important that contacts will like him/her.
  • Good office skills (e.g. MS office, emails, etc).

Desirable

  • Coaching experience.
  • Team management experience.
  • Previous experience working in recruitment.
  • Knowledge of rules and legislation regarding working in the UK.
  • HR skills.

 

Salary

Competitive – in line with experience and skills.

If interested, please email: hr@christiescare.com

Deadline for applications/expressions of interest: Friday, 4th August.

We want to take on a carer recruiter for Christies Care. The recruiter will be based at our office in Saxmundham (though will be expected to travel, from time to time) and will be the first point of contact for our new carers.

The recruiter will receive a basic salary, and then will be paid a commission for every successful carer he or she recruits. The commission is uncapped – the only limit on what the successful recruiter will be able to earn is our ability to find enough clients.

The recruiter has the following key tasks:    

  • To conduct telephone interviews with potential carers – using the opportunity to check suitability and to encourage the good candidates to work for us.
  • To maintain and develop good relationships with existing carers in person and via telephone calls, emails and social media, in order to encourage those carers to recommend us to others.
  • To understand carer networks, to see if there are others in the network who would be suitable carers – at all stages of the carer’s life with us.
  • To identify and analyse trends, to identify likely sources of carers and how we might use them, and report these to the recruitment manager. Plus to plan and implement ways of using these carer sources.

 

Requirements

The candidate will be an efficient worker and will have:

  • A target driven approach to their work.
  • The hunger and drive to recruit the best possible carers for Christies Care.
  • Excellent communication skills – your conversations and emails to carers will encourage people to come to Christies Care, and as you communicate, you will learn whether carers are honest, trustworthy, respectful and reliable, as well as what makes them apply and come to us, or otherwise.
  • Flexibility – you will need to adapt your approach to different carers to fit their personality and circumstances.  You will need to undertake different tasks depending on demand and you will need to have flexibility over the hours that you undertake your work.
  • A positive, confident and determined approach.
  • Resilience and the ability to cope with, and learn from, rejection.
  • A high degree of self-motivation and ambition.
  • Ability to work autonomously and as part of a team.
  • An understanding of social media and how to use it to communicate effectively.
  • The ability to prioritise in order to meet deadlines and targets which will change to meet the needs of the business.
  • A keen eye for detail, with all work produced accurately, using a robust recruitment procedure.

We are recruiting a full time Quality & Safeguarding Co-ordinator based at our Saxmundham Head Office.

About the role

The Quality & Safeguarding Co-ordinator’s primary objectives are to:

  • Protect the Company’s interests and reputation and promote best practice by Christies Care
  • Keep Christies management fully informed of events and actions relating to quality and regulation
  • Ensure that all complaints received are responded to within the agreed timeframe
  • Ensure that any complaints are investigated, researched and findings passed to relevant HOD’s/Working Team Leaders

Liaison

The Quality & Safeguarding Co-ordinator must communicate effectively with:

  • Relevant HOD’s, Working Team Leaders and the Registered Manager when Safeguarding incidents occur
  • Local area advisors and other departments
  • Outside agencies (e.g. social workers, PCT/CCG case managers, police, clients, family members, carers and CQC and DBS)

Key Tasks

  • Monitor reviews
  • Maintaining the complaints register
  • Analysis of complaints and compliments
  • Spot check support plans and guide to client wishes
  • Monitoring accidents/incidents to a carer or client and reporting to RIDDOR if required
  • Reporting unexplained bruising to Local Authority where appropriate
  • Deciding the appropriate course of action when a complaint is received e.g. can it be dealt with internally or should it go down the safeguarding route
  • Checking FIRA’s
  • Present Q & S talk to induction and update carers
  • Inform CQC of A client death notifications
  • Ensuring LAA is well briefed on any complaint/allegation were a strategy meeting will be required
  • Responding to Official Complaints
  • Conducting Fact Finding Meetings
  • Writing Suspension/Removal letters
  • Helping prepare meeting Disciplinary Packs by ensuring Data Protection throughout
  • Sending DBS referrals
  • Producing annual quality reports for the Registered Manager
  • Producing regular reports and figures as required

Performance Criteria

The criteria by which the Quality & Safeguarding Co-ordinator may judge the effectiveness of their performance include:

  • The speed of response to all complaints received
  • The speed of follow up actions
  • Accurate recording of information
  • Positive feedback from outside agencies
  • Positive feedback from annual client and carer surveys
  • Reduction in complaints/allegations received
  • Recommending improvements to the quality of training to prevent complaints

This role is based at our head office in Saxmundham. 

If you are interested in being considered for this role please email victoria.shortley@christiescare.com by the 29th of June, 2017.

Due to an increase in workload we are recruiting for an additional full time Recruitment Co-ordinator based at our Saxmundham Head Office.

About the role

The Recruitment Co-ordinator’s primary objectives are to ensure that:

  • Carer applications are processed, interviews undertaken, reference checks made and Inductions arranged to ensure that a good quality intake of new carers are recruited.
  • DBS Checks are submitted for all new and current carers.
  • Legal document checks are completed to meet current Immigration guidelines.
  • The Company’s recruitment processes and procedures are effectively and consistently implemented

Key Tasks

The Recruitment Co-ordinator has the following key tasks:

  • Processing all carer applications on a daily basis and following up with requests for additional information, identifications, references, etc.
  • Chasing outstanding references for new carers
  • Assist with DBS checks for carers
  • Answering the main incoming recruitment telephone line
  • Provide telephone interviews
  • Arranging carer interview/induction days
  • Giving presentations to carers on induction days
  • Assisting with other general recruitment admin matters

This role is based at our head office in Saxmundham. The successful candidate must have excellent communication skills and, as this is a busy and demanding role, they must have the ability to work well under pressure.

Working hours: Monday to Friday 9am – 5pm

For further details and an application form please email hr@christiescare.com

We are recruiting an additional full time Booking Co-ordinator based at our Saxmundham Head Office.

About the role

The Booking co-ordinator’s primary objectives are to:

  • Effectively manage all new clients.
  • Set up care packages for all new clients.
  • Effectively manage their allocated client base.
  • Establish a regular team of carers to care for their clients.
  • Ensure that the most suitable carers are booked for their clients.
  • Seek regular feedback, ensure everything is running smoothly and take appropriate action if any problems arise.
  • To be familiar with Policies and Procedures which relate to clients and carers.
  • To portray a professional and polite image of the organisation.
  • Ensure all support plans/ Guide to client wishes are correct and up to date.

Liaison

The Booking co-ordinator must communicate effectively with:

  • Clients, their families and friends.
  • Social workers.
  • Other health professionals.
  • Carers.
  • All other employees of Christies Care Ltd.

Key Tasks

The Booking co-ordinator has the following key tasks:

  • Setting up the care package and addressing any problems.
  • Organising the Local Area Advisor visit if in addition to their normal visits.
  • From feedback provided by Local Area Advisors, establishing client needs, preferences, location, etc.
  • Selecting and booking suitable carers to meet client requirements.
  • Making introductory calls to clients and other interested parties where a carer has not previously visited the client.
  • Liaising with the funders (SS/CHC/GOLD) for fee increases for carers and Christies Care.
  • Grading / pricing new and current clients.
  • Confirming details of bookings to carers, clients and other interested parties who request copies.
  • Dealing with cancellations.
  • Replacing carers after consultation with the Working Team Leader.
  • Regularly reviewing feedback and managing, reporting, responding and recording any problems which arise.
  • Quarterly feedback.
  • Dealing with letters, reviews, updates, etc in a timely manner and keeping records, files and client screens up to date
  • Assisting with the Booking Team talk.
  • Interviewing carers.

This role is based at our head office in Saxmundham. The successful candidate must have excellent communication skills and, as this is a busy and demanding role, they must have the ability to work well under pressure.

Working hours: Monday to Friday 9am – 5pm

For further details and an application form please email hr@christiescare.com

Closing date for applications: June 9th, 2017

We are recruiting a full time Advisor Manager based at our Saxmundham Head Office.

About the role

The Advisor Manager’s primary objectives are to:

  • to ensure all work done by local area advisors (LAA) is to the standard set by the company
  • to manage the team and meet on a regular basis:
    • Annual meeting – visiting the LAA at home and undertake work place assessment, supervision of advisor while they are visiting clients and carers
    • Monthly meeting via skype or equivalent with each LAA
  • Training new LAAs
  • Organising and running advisors days at head office including booking of accommodation for LAAs
  • Undertake new client assessments, reviews and supervisions as and when necessary
  • Liaise with other departments to improve LAA performance
  • Promote the company via networking, exhibitions and other marketing opportunities and to coach LAAs to do the same
  • Check timesheets and expenses submitted by LAAs
  • Ensure LAA’s diaries are up to-date

Liaison

The Advisor Manager must communicate effectively with:

  • Directors
  • Heads of Department
  • Clients, potential clients, their family and friends
  • Carers
  • Social Workers and Health Care Professionals

Skill Sets

Essential

  • Ability to collect, collate and interpret data
  • Ability to prioritise effectively
  • Ability to communicate effectively and clearly – electronically, face to face, telephone etc
  • Ability to spot problems, and to fix root cause rather than just the symptoms
  • Confident to make decisions, challenge other opinions, take risks, manage independent characters unused to being managed, ask for help and admit mistakes
  • Negotiating skills
  • Ability to put forward evidence to back up decisions made
  • Flexible
  • Willing to work away from home with overnight stays either for visits to LAA’s, attending training courses or exhibitions
  • Be organised and methodical
  • A good outward appearance and manner
  • Project management skills
  • Office and IT skills (e.g. MS office, emails, etc)

Desirable

  • Coaching experience
  • Management experience
  • Marketing experience

Performance Criteria

The criteria by which the Advisor Manager may judge the effectiveness of their performance include:

  • LAA performance
  • Feedback from LAAs
  • Feedback from potential clients, their family and friends
  • Feedback from outside professionals
  • Feedback from Directors and Managers
  • The consistence achievement of the timescales set by the company

This role is based at our head office in Saxmundham. 

If you are interested in being considered for this role please email lin.barnes@christiescare.com by the 9th of June, 2017.