Tonight Christies Care will be attending the 2018 Suffolk Business Awards as finalists in 2 categories: ‘Customer Care’ and ‘Best Employer’. We’re extremely proud to be considered for these 2 particular awards as they represent Christies Care’s commitment to both our clients and employees.
The awards, being staged for the 21st time this year, are again being run by the East Anglian Daily Times in association with joint main sponsors EDF Energy and Suffolk Chamber of Commerce. This year they are being held at Kesgrave Hall, Ipswich and will be hosted by Miles Jupp.
As in previous years, there is a broad mix of categories offering the opportunity of recognition for businesses of all sizes, and from from all sectors of the economy. EDF Energy and Suffolk Chamber of Commerce are joint main sponsors of the awards for the seventh year running, with their support again including the overall Business of the Year accolade.
This title is awarded to a business chosen from among the winners of the other categories and deemed by the judges to represent outstanding all-round strength.
In the Customer Care category the judges will be looking for businesses that are able to demonstrate a strong customer focused ethos which underlies everything they do.
Entrants will need to show how they go above and beyond customer expectations, ensuring everything that the company does has the customer at its core.
The judges will be looking for entries from businesses which show a clear focus on their customers’ needs, examples of customer-driven initiatives designed to raise service standards and evidence of increased customer satisfaction.
Entrants will need to show a strong focus on listening and acting on their customers’ feedback while maintaining high customer satisfaction levels.
Additionally evidence of how companies deal with specific customer care issues will be required.
What the judges say:
“Christies Care is a family-owned provider of 24-hour, live-in home care mainly to dependent adults across the UK.
This is a local company with national reach, which is proud of a client base that has grown largely by word of mouth and positive recommendations.
The team at Christies Care strives to exceed customer expectations and create client-carer relationships that thrive, while a forward-thinking management team, which is proactive in identifying clients conditions of the future, ensures that they can continue to provide consistent, outstanding person-centred care provided by carers who have efficient and effective training.”
Sponsored by Greater Anglia
The awards, originally known as the Anglian Business Awards and, more recently, the EADT Business Awards, again this year include dedicated categories for Small, Medium and Large businesses while the Family Business category, for family owned and led businesses of any size, makes its return.
Other categories include Best Employer, Customer Care, Environment & Sustainability, Innovation Award, Showcasing Excellence and Young Business Person. In addition, there will again be an Outstanding Achievement award, recognising an exceptional contribution to the local business sector and the wider community, by either an individual or an organisation, but, like Business of the Year, this is not open to direct entries.
We are looking for Suffolk’s Best Employer that achieves success by putting their people first.
As part of the entry process, all organisations are required to implement the Best Employer Eastern Region survey which will give you invaluable data on employee engagement levels within your organisation. You will also be able to benchmark your organisation against others in the region. In addition, judges are looking for evidence of:
- Learning and Development strategy
- Vision, Values and Purpose and how they are communicated and visible in your organisation.
- Reward and Recognition strategy and how this drives performance
- How you have created a positive, inclusive environment, which recognises and values difference?
- Your organisations approach to wellbeing and any specific initiatives on mental health
- How you are a responsible business, supporting your local community.
- Attraction and recruitment strategy and attrition levels
What the judges say:
“We were impressed by Christies’ simple value of ‘Do as you would be done by’.
In a competitive industry, Christies employs reward and recognition strategies, from guaranteed earning packages to a benevolent fund.
The company works hard to attract and recruit care staff from across the world, allowing people to trial the training before committing to a move to the UK.
In 2017, the training team received the coveted Princess Royal Training Award.
The approach to well-being is tailored to staff with the services of an external counsellor and a 24-hour support team.
Christies Care is passionate about showing that care is a worthwhile career and the dedication to all it’s staff and clients is testament to the company’s values and approach.”